Bk991 Privacy Policy — Your Data, Your Rights

Bk991 is an internationally licensed online gaming platform delivering world-class gaming experiences to users in Bangladesh and beyond. We believe your personal data belongs to you — we are simply its trusted custodians.

This Privacy Policy ("Policy") provides a full description of the information we collect, how we use it, and how we keep it secure when you use the bk991 website (bk991.ws) and its associated mobile application. It forms part of our Terms & Conditions an integral part.

Our privacy policy is built on GDPR (General Data Protection Regulation) principles and international best practices for data protection. Our goal is for you to feel fully secure and confident while using bk991.

If you do not agree with what is stated in this policy, please do not use our platform. For any questions, feel free to contact our support team directly.

Bk991 only collects information that is genuinely necessary to provide you with the best possible service. We do not gather data unnecessarily, and we never collect sensitive information without your consent.

Bk991 collects information through various methods, each of which is transparent and based on your consent.

Directly from you

• When Filling Out the Registration Form
• When submitting documents for KYC verification
• When Making a Deposit or Withdrawal
• When contacting the support team
• When participating in promotions

Automatically (Technical)

• When you use our website or app, server logs automatically record your IP address, device information, and browsing patterns.
• Session data is stored through cookies and similar technologies.
• Gaming activity and transaction logs are generated automatically.

From Third Parties

• Payment processors (for transaction verification)
• Identity Verification Services (as part of the KYC process)
• Fraud Detection Partners

Bk991 uses your information only for specific, legitimate, and transparent purposes. Below, we explain exactly what your data is used for.

Account & Service Management

Your information is used to create, manage, and secure your account. A mobile number and email address are required for login, password reset, and two-step verification.

Financial Transaction Processing

Payment information is used to process deposits and withdrawals. Transaction history must be retained to comply with Anti-Money Laundering (AML) regulations.

Security & Fraud Prevention

Technical data is used to detect duplicate accounts, monitor unusual transactions, and prevent suspicious activity — all to protect every legitimate user on our platform.

Ensuring Responsible Gaming

By monitoring your gaming behaviour, we can identify signs of problem gambling and offer support when needed. Our Responsible Gaming This information is essential for the programme.

Sending Promotions & Offers

You will receive relevant offers and bonuses based on your preferences and gaming history. You can opt out of such communications at any time.

Fulfillment of Legal Obligations

We are legally required to retain and disclose certain information when requested by licensing authorities, regulators, or courts.

Bk991 never sells, rents, or shares your personal information without authorization. However, limited data sharing may be necessary under specific circumstances.

When Your Data May Be Shared

• Payment Partners: Only the minimum necessary information (such as amount and recipient number) is shared for transaction processing.
• KYC Partners: With your consent, your ID details are shared with a verification agency as part of the identity verification process.
• Legal Authorities: Providing information in response to court orders, government investigations, or lawful requests from regulatory authorities is a legal obligation we are required to comply with.
• Fraud Prevention Network: Limited data is cross-checked against industry fraud databases to identify and block fraudulent users.
• During Company Restructuring: If bk991 ever merges with another company, users will be notified in advance.

The bk991 website and app use cookies and similar technologies to enhance your experience and maintain security.

Cookie Type

• Essential Cookies: Required to maintain login sessions and ensure security. Disabling these will prevent the website from functioning properly.
• Functional Cookies: To remember your language preferences and account settings.
• Analytics Cookies: To understand which parts of the website are most used — this data is completely anonymous.
• Security Cookies: Used to detect fraud and unauthorised access.

How to Manage Cookies

You can block or delete most cookies through your browser settings. However, disabling essential cookies may interfere with login and payment-related functions.

We do not retain your data longer than necessary. However, certain information is required by law to be kept for a defined period.

Once the designated retention period expires, your data is securely deleted or anonymized in a way that makes it impossible to identify you.

Bk991 believes you have full ownership of your data. We uphold the following rights:

• Right to Know: You may request to know what information we hold about you.
• Right to Rectification: You may request that any incorrect or outdated information be updated.
• Right to Erasure: You may request deletion of your data where there is no legal obligation to retain it.
• Right to Restrict Processing: In certain circumstances, you may request that we temporarily pause the processing of your data.
• Right to Portability: You may request an export of your data in a machine-readable format.
• Right to Object: You may object to marketing communications or certain types of data processing.
• Right to Withdraw Consent: Where data is processed on the basis of consent, you may withdraw that consent at any time.

How to Exercise Your Rights

To exercise any of the rights listed above support@bk991.ws Email us or reach out via live chat. We'll respond to your request within 30 business days. You may be asked to provide certain details for identity verification.

Bk991 strictly does not provide services to anyone under the age of 18. We never knowingly collect or process data from minors.

• Age verification is mandatory at the time of registration.
• Date of birth is verified as part of the KYC process.
• In cases of doubt, additional age verification documents may be requested.
• Any account found to belong to a minor is immediately closed and all associated data is securely deleted.

If you believe a minor is using our platform, please contact us immediately. We will take swift action.

Bk991 reserves the right to update this Privacy Policy as needed. Changes may occur due to business developments, new legal requirements, or technological advancements.

How You Will Be Notified of Changes

• You will be notified in advance via email or SMS of any significant changes.
• A notice will be posted on the website's main page.
• The effective date of the updated policy will be clearly stated.
• Continued use of the platform after any changes have been made will be considered acceptance of the updated policy.

If you do not agree to the policy changes, you may close your account. In that case, your balance will be returned through the standard process.

For any questions, concerns, or requests regarding the Privacy Policy, please contact our Data Protection team directly. We take all enquiries seriously.

If your complaint is not resolved internally, you may escalate it to the relevant licensing authority or data protection regulator.